Refund & Return Policy
Refund & Return Policy – Be Mart
At Be Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent refund and return process.
Return Eligibility
You may request a return or refund if:
-
The item received is damaged, defective, or incorrect
-
The item is unused, in its original packaging, and in the same condition as received
-
The return request is made within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return or refund:
-
Items that have been used, worn, or damaged by the customer
-
Clearance or sale items (unless defective)
-
Personal care or hygiene products
-
Items without original packaging or proof of purchase
Return Process
To initiate a return:
-
Contact our support team at be.mart247@gmail.com
-
Provide your order number and reason for return
-
Our team will guide you through the return procedure
Refunds
-
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund
-
If approved, your refund will be processed within 5–10 business days
-
Refunds will be issued through the original payment method or as store credit (depending on the case)
Shipping Costs for Returns
-
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect
-
Original shipping charges are non-refundable (if applicable)
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your bank or payment provider, as processing times may vary
-
If the issue persists, contact us for assistance
Contact Us
For any questions regarding returns or refunds, please reach out to us:
📧 support@bemart.com
Thank you for shopping with Be Mart. We value your trust and strive to provide the best shopping experience possible.